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This privacy policy is to provide information to you, our patient, on how your personal information
(which includes your health information) is collected and used within our practice,
and the circumstances in which we may share it with third

Why and when your consent is necessary?

When you register as a patient of our practice, you provide consent for our GPs and practice staff to access and use your personal information so they can provide you with the best possible healthcare. Only staff who need to see your personal information will have access to it. If we need to use your information for anything else, we will seek additional consent from you to do this.

Why do we collect, use, hold and share your personal information?

Our practice will need to collect your personal information to provide healthcare services to you. Our main purpose for collecting, using, holding and sharing your personal information is to manage your health. We also use it for directly related business activities, such as financial claims and payments, practice audits and accreditation, and business processes (eg staff training).

What personal information do we collect?

The information we will collect about you includes:

  1. names, date of birth, addresses, contact details

  2. medical information including medical history, medications, allergies, adverse events, immunisations, social history, family history and risk factors

  3. Medicare number (where available) for identification and claiming purposes

  4. healthcare identifiers

  5. health fund details.

    How do we collect your personal information?

Our practice will collect your personal information:

  1. When you make your first appointment our practice staff will collect your personal
    and demographic information via your registration.

  2. During the course of providing medical services, we may collect further personal information. Information can also be collected through Electronic Transfer of Prescriptions (eTP), MyHealth Record/PCEHR system, eg via Shared Health Summary, Event Summary.

  3. We may also collect your personal information when you visit our website, send us an email or SMS, telephone us, make an online appointment or communicate with us using social media.

  4. In some circumstance personal information may also be collected from other sources. Often this is because it is not practical or reasonable to collect it from you directly.
    This may include information from your guardian or responsible person

  • other involved healthcare providers, such as specialists, allied health professionals, hospitals, community health services and pathology and diagnostic imaging services

  • your health fund, Medicare, or the Department of Veteran's Affairs (as necessary).

    Who do we share your personal information with?

We sometimes share your personal information:

  • with third parties who work with our practice for business purposes, such as accreditation agencies or information technology providers – these third parties are required to comply with APPs and this policy

  • with other healthcare providers

  • when it is required or authorised by law (eg court subpoenas)

  • when it is necessary to lessen or prevent a serious threat to a patient’s life, health or safety or public health or safety, or it is impractical to obtain the patient’s consent

  •  to assist in locating a missing person

  •  to establish, exercise or defend an equitable claim

  •  for the purpose of confidential dispute resolution process

  •  when there is a statutory requirement to share certain personal information (eg some diseases require mandatory notification)

  • during the course of providing medical services, through Electronic Transfer of Prescriptions (eTP), MyHealth Record/PCEHR system (eg via Shared Health Summary, Event Summary).

  • Only people that need to access your information will be able to do so. Other than in the course of providing medical services or as otherwise described in this policy, our practice will not share personal information with any third party without your consent.

    We will not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent.

    Our practice will not use your personal information for marketing.


How do we store and protect your personal information?

Your personal information may be stored at our practice in various forms. Our practice stores information, eg as paper records, as electronic records, as visual (X-rays and CT scans)

Our practice stores all personal information securely. Most of your health information is stored in electronic format in our practice software and software logins are password protected. Staff members and Contractors of our practice have signed confidentiality agreements. Health Information in paper form eg. Specialist letters is kept securely until its integrated into your health record. Visual records are only kept when you consent for them to be sent to the practice, these are kept securely until you collect it from the practice.

How can you access and correct your personal information at our practice?
  • You have the right to request access to, and correction of, your personal information.
    Our practice acknowledges patients may request access to their medical records. We require you to put this request in writing by completing a Access to medical records form and our practice will respond within 30 working days. There will be no charge for requested access to information, however you will be charged $30 for administration charges and printing.

  • Our practice will take reasonable steps to correct your personal information where the information is not accurate or up-to-date. From time-to-time, we will ask you to verify your personal information held by our practice is correct and up-to-date. You may also request that we correct or update your information, and you should make such requests in writing to the
    Practice Manager, email

How can you lodge a privacy related complaint, and how will the complaint
be handled at our practice?

We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing. We will then attempt to resolve it in accordance with our resolution procedure. The contact details for the practice are mentioned below

Practice Address: 1/6 Erica Lane, Minto, NSW-2566 Practice
Email:, ATTN: Practice Manager.
We will attempt to resolve your concerns within 30 days.

Privacy and our website

Personal information may be collected via our practice website when you book an appointment online.

Appointuit and Health Engine provides us with the online booking system. Information collected while booking an appointment is encrypted. You can read their security and privacy details at

Policy review statement

This privacy policy will be reviewed regularly to ensure it is in accordance with any changes that may occur. Incase this occurs you will be notified by a notice at the reception.

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